Shipping policy
SHIPPING
We provide express worldwide shipping on all orders! Please note duties and tax charges might be incurred at checkout depending on shipping location. Check services below for more details.
INTERNATIONAL SERVICES
| SERVICES | DELIVERY | COST |
|---|---|---|
| Canada - Express Canada Post | 1-8 Business Days | $21 |
| United States - FedEx Express Shipping | 1-2 Business Days | $36 |
| United Kingdom - FedEx Express Shipping | 2-4 Business Days | $65 |
| European Union - Fedex Express Shipping | 2-4 Business Days | $65 |
| South East Asia FedEx Express Shipping | 2-6 Business Days | $65 |
| All other countries -FedEx Express Shipping | 2-10 Business Days | $65 |
PROCESSING TIME
Please allow 1-2 days for our team to pick and pack you order. Shipping timeframes are in addition to our processing times.
Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorized person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect.
Please note that once your order is on its way, we are unable to change the shipping address.
POSSIBLE DELAYS
We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.
TRACKING YOUR ORDER
You can track your order via our shipping confirmation email and from your "My Account". If you do not receive your tracking details, please contact our team directly.
DUTIES & TAXES
In most cases duties are included in the price. Please contact us to verify if we cover the duties for your country. Note that duties and taxes are non-refundable.
CHANGING OR CANCELLING AN ORDER
If you need to change or cancel your order please contact our team straight away.
We unfortunately cannot make any changes or cancel your order after it has left our premises. We pack and ship orders daily so cannot guarantee your requests can be made.